Delivery & Info

Please be aware of this especially. Some items can be rushed through if your deadline is close however some products need the extra time because of the processes involved.

Personalised Items are usually sent separately regardless of other items in the order this may mean that your order arrives in more than one package.
Personalised wording can only be accommodated to the number of characters per line written in the description of each product. If your wording exceeds this number we reserve the right to ammend your message to fit.

PERSONALISED ORDERS.

The nature of personalised items is that they will usually take a bit longer than off the shelf items to get to you.
For example

Printed items – Chocolate, cards, Mugs are usually ready 2-3 working days after the order is placed
Engraved items – trinket boxes, key rings, are usually ready 3-4  working days after the order is placed
Glassware – Champagne, tankards, glass tokens normally take an additional 4-5 working days after the order is placed

Please be aware of this especially. Some items can be rushed through if your deadline is close however some products need the extra time because of the processes involved.

Personalised Items are usually sent separately regardless of other items in the order this may mean that your order arrives in more than one package.
Personalised wording can only be accommodated to the number of characters per line written in the description of each product. If your wording exceeds this number we reserve the right to ammend your message to fit.

SHIPPING CHARGES

All shipping charges are dependent upon size, weight and destination, starting at just 95p, we regret that we do not ship outside of the UK.. The actual charges are shown before checkout once you have entered the country and method of delivery but before you are asked to confirm the order.

COURIER SERVICE

We do not offer a Courier service as standard. It can be arranged on an individual basis.

NEXT DAY DELIVERY

This service is only available on lighter weight orders
Royal Mail guarantee normal Next Day deliveries on Monday to Friday only, phone us for a quote.
Royal Mail add an additional flat fee of £2.00 for Next Day deliveries required for a Saturday, this will be reflected in our shipping cost quote for this option.
2pm is our order deadline to have an item delivered the following day. Orders placed after this time cannot be guaranteed.
e.g.
Next Day order placed Monday 1pm – delivery for Tuesday
Next Day order placed Monday 3pm – delivery for Wednesday
Next Day order placed Friday anytime – delivery for Monday
Saturday Next day order placed Friday 1pm – delivery for Saturday
Saturday Next day order placed 3pm Friday – delivery for Monday

CALL US ON 01386 859045 IF YOU HAVE AN EMERGENCY

Returns

Whether it’s not the right colour, the wrong size, unsuitable or you have simply changed your mind, return your order to us within 14 days for a full refund (or exchange if you’d prefer)
Please return it to us in its unused and original condition with as much of the original packaging as possible.

In all circumstances returns should be sent to us at:

All Of My Heart
Cotswold House
The Green
Broadway
WR12 7AA

Please note the following exceptions where returns/refunds are not possible
Personalised items
Special or bespoke orders
Items damaged in the returning mail
Perishable goods.

It is recommended that you send your returns back to All Of My Heart using recorded delivery so you have proof of delivery, with an explanatory note enclosed.
In all cases you will have to meet the delivery costs of returning the products
Please allow 5 working days for returns to be processed once they reach us.

This of course does not affect any of your statutory rights as a shopper