Delivery & Info

Please be aware of this especially. Some items can be rushed through if your deadline is close however some products need the extra time because of the processes involved.

Personalised Items are usually sent separately regardless of other items in the order this may mean that your order arrives in more than one package.Personalised wording can only be accommodated to the number of characters per line written in the description of each product. If your wording exceeds this number we reserve the right to amend your message to fit.

PERSONALISED ORDERS.

The nature of personalised items is that they will usually take a bit longer than non-personalised stock that we keep in stock.

Personalised Items are usually sent separately regardless of other items in the order this may mean that your order arrives in more than one package.

Personalised wording can only be accommodated to the number of characters per line written in the description of each product. If your wording exceeds this number we reserve the right to amend your message to fit.

SHIPPING CHARGES

We operate a flat rate shipping fee of £2.95  and free shipping on all orders over £35.  We regret that we do not currently ship outside of the UK..

CALL US ON 01386 859045 IF YOU HAVE AN EMERGENCY

Returns

Whether it’s not the right colour, the wrong size, unsuitable or you have simply changed your mind, return your order to us within 14 days for a full refund (or exchange if you’d prefer)

Please return it to us in its unused and original condition with as much of the original packaging as possible.

In all circumstances returns should be sent to us at:

All Of My Heart
Cotswold House
The Green
Broadway
WR12 7AA

Please note the following exceptions where returns/refunds are not possible

Personalised items
Special or bespoke orders
Items damaged in the returning mail
Perishable goods.

It is recommended that you send your returns back to All Of My Heart using recorded delivery so you have proof of delivery, with an explanatory note enclosed.

In all cases you will have to meet the delivery costs of returning the products
Please allow 5 working days for returns to be processed once they reach us.

This of course does not affect any of your statutory rights as a shopper